Organization

Team

Schedules, profiles, captures and API keys belong to the organization, not to whoever created them. Team is where you decide who is in it and what they may do.

One organization, many people

Everyone you invite works in the same workspace: the same schedule list, the same history, the same destinations. There is nothing to share or hand over — a colleague who joins sees what you see, within what their role allows. Members are listed under People on Team, with their role; the person who created the organization is marked Owner.

ValueMeaning
Starter and ProOne person. There are no seats to add.
Business3 people included, up to 5 in total with purchased seats.
Business Plus10 people included, up to 50 in total with purchased seats, and up to five roles of your own.
Free trialOne person.
app.websitescreenshotworld.com/Team
The Team page with the members list, the Roles card listing Admin and Member, and the Close organization panel
The Team page: who is in the organization, the roles, and the danger zone at the bottom.

Inviting someone

  1. 1

    Open Team and choose Invite a teammate

    You need a free seat, and a role that can manage the team.
  2. 2

    Enter their email address and pick a role

    In the Invite a teammate panel. The role decides what they can do from the moment they accept. It can be changed later. Send invitation sends the email.
  3. 3

    They accept the invitation

    Until then they are listed as Invited, not yet joined, with a Cancel action — there is no resend; to send it again, cancel it and invite the address afresh. The seat is checked again when they accept, and the invitation is refused if the seat has gone in the meantime.

Roles

What a role can do is set by switches, and each switch opens part of the workspace. Two roles are built in:

ValueMeaning
adminEverything, including API keys, webhooks, destinations, billing and the team.
memberCapture and schedule: create and run captures, manage schedules, profiles, tags and trigger windows, and use the playground.

On Business Plus you can create up to five roles of your own with New role, from these switches. A role with none of them switched on can sign in and nothing else, until one is turned on.

ValueMeaning
Capture and scheduleCreate and run captures, manage schedules, profiles, tags and trigger windows, and use the playground.
DashboardSee the dashboard: the plan, usage, storage and the throughput split.
Manage cloud destinationsConnect and change the Google Drive, Dropbox and S3 destinations.
Manage API keysCreate and revoke the organization's Instant Snap and Auto Schedule API keys.
Manage webhooksAdd and change webhook endpoints, and rotate the signing secret.
Billing and capacitySee and change the subscription, invoices, billing address, add-ons and throughput settings.
Manage teamInvite and remove people, change their roles, and read the organization's change history.
Workspace notificationsChoose the email address the workspace's notifications go to.

Change role in a person’s row replaces their role — nobody holds two at once. A role cannot be deleted while people still have it.

Seats

Every member takes a seat. On Business and Business Plus, Manage seats buys seats on top of the ones the plan includes, at $10 per seat per month.

ValueMeaning
Adding seatsCharged today, prorated for the days left in your billing period; the full seat price from your next renewal.
Reducing seatsTakes effect at renewal. It removes nobody, and nothing already paid is refunded. Seats that are going cannot be given to new invitations meanwhile.

The owner is always a member

The account that created the organization holds a seat. It can be neither removed nor given another role.

Removing someone

Remove in the person’s row. They lose access immediately, the seat frees at once, and nothing they created is deleted — schedules, profiles and keys belong to the organization and keep working.

Closing the organization

Only the owner can close an organization, from the Danger zone at the bottom of Team. You type its name and a six-digit code we email you, then choose Close organization.

  1. 1

    Straight away

    The plan is cancelled (with no refund unless the refund policy gives one) and schedules pause; capturing stops as soon as the cancellation goes through, usually within minutes. Nothing can be bought for a closed organization. Everyone in it gets an email saying so, with the date it will be deleted.
  2. 2

    For 30 days

    The owner can reopen it from Team. A plan has to be chosen again; schedules resume once it is.
  3. 3

    After 30 days

    Everything in it is deleted: captures, schedules, web profiles, API keys and webhooks. Invoices are kept, without names, for as long as the law requires.

Deleting your account

My accountDelete account shows what will happen to each organization you are in before you confirm with your email address and a code we send you.

An organization you own and are alone in is closed with your account, and deleted 30 days later. In someone else’s organization you simply leave; what you made there stays, shown as made by a former member. If you own an organization that other people are in, close it first, or ask us to hand it to one of them.

This cannot be undone

Your account, your sign-in and your address are removed at once, and you are signed out everywhere.

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