Brand monitoring

See how other people are presenting your brand

Your brand appears on pages you do not control — resellers, affiliates, marketplaces, agency microsites. Scheduled captures show you what those pages actually say, and when they changed.

What goes wrong on pages you do not own

Outdated pricing

A reseller still advertises last year's price. Customers arrive expecting it and your team absorbs the argument.

Retired claims resurface

A capability you withdrew, or a claim legal asked you to stop making, lives on in a partner's copy long after you moved on.

Brand presentation drifts

Old logos, wrong colours, mangled product names. Individually small, cumulatively a mess.

Unauthorised use

Affiliates and lookalike sites use your name in ways your agreements do not allow, and it is invisible until a customer mentions it.

You find out from customers

The first signal is a support ticket about a promise nobody in your company made.

Nothing is documented

By the time you raise it with the partner, the page has been quietly edited and there is no record of what it said.

Keeping an eye on the pages you cannot edit

One schedule per page, one tag per partner, and a review that takes minutes.

  1. 1

    Inventory where your brand appears

    Partner and reseller pages, marketplace listings, affiliate reviews, agency portfolios, integration directories. Search your own brand name and capture what comes back.

  2. 2

    Schedule captures per partner

    Weekly is usually right for partner pages; daily during a launch or a promotion. Tag each schedule with the partner so their whole footprint can be reviewed together.

  3. 3

    Act with the evidence in hand

    When something is wrong, you have a dated capture of exactly what the page said. That turns an awkward conversation into a specific, factual request.

Monitoring a brand you only partly control

Most companies watch their own website closely and everyone else's not at all. Yet a large share of the impressions your brand makes happen on pages owned by other people: a reseller's product page, a marketplace listing, an affiliate's review, an integration directory entry written three years ago and never touched since.

Those pages are not malicious. They are simply not anyone's priority. A partner updates their site when they have time, which is rarely, and your price change or renamed product does not make the list.

Start with an inventory, not a tool

Before scheduling anything, find out where your brand actually appears. Search your brand and product names, check the partner list your sales team maintains, look at referral traffic in analytics, and check the marketplaces and directories in your category. Most teams are surprised by both the number of pages and the age of some of them.

Then triage. A page driving real referral traffic deserves weekly capture. A dormant directory listing deserves monthly, or nothing at all. Capturing everything equally is how the review becomes a chore nobody does.

What to look for in the captures

  • Prices and plan names. The most common and most damaging error, because it sets a customer expectation you then have to correct.
  • Withdrawn claims. Capabilities you deprecated, guarantees you no longer offer, comparisons legal asked you to stop making.
  • Visual identity. Superseded logos, wrong colours, misspelled product names.
  • Terms of use. Whether the page complies with what your partner agreement actually permits.
  • Silent removal. A partner page that quietly stops mentioning you is a commercial signal worth catching early.

Capture what the traffic sees

Marketplace and affiliate traffic is overwhelmingly mobile, so a desktop-only capture can miss the layout most visitors get. Adding a mobile device profile schedule for your highest-traffic partner pages costs little and often reveals that a key disclaimer or price is buried on a phone.

The same applies internationally. Partners localise, and capturing from each market shows what is being claimed in it — not what the head-office version of the page says.

Why the dated record changes the conversation

Asking a partner to fix something is a favour you are asking of a busy person. "Your page says our Starter plan is nine dollars, here is the capture from Tuesday, it has been twelve since March" is specific, unarguable and easy to action. "I think your pricing might be out of date" is not.

The dated history also protects the relationship. When a page is corrected, you have the record of what it said and when it changed, which prevents the same issue being re-litigated six months later.

Fitting it into a routine

Deliver partner captures into a shared Drive or Dropbox folder, one folder per partner, and give the partner managers access. Review at whatever cadence matches your partner programme — monthly for most, weekly during a launch. The point is that the record is already there when someone thinks to look, rather than starting from a blank folder the day a problem surfaces.

The same schedules answer neighbouring questions. Pages you keep permanently become a web archive; captures of your own regulated claims support compliance evidence; and pointing the same setup at rival vendors is competitor tracking.

FAQ

Questions about this use case

How many partner pages can I monitor?

As many as your plan's monthly capture allowance covers. Weekly captures of fifty partner pages costs roughly two hundred captures a month, which sits comfortably inside the mid-range plans.

How often should partner pages be captured?

Weekly suits most partner and reseller pages, which change slowly. Move to daily around a launch, a price change or a promotion — the periods when partner pages go out of date fastest.

Can I monitor marketplace listings?

Any publicly accessible page can be captured. Listings behind a login need a plan that allows custom request headers and cookies, and you must have the right to access the page.

Can other people on my team see the captures?

Deliver captures into a shared Google Drive or Dropbox folder and anyone with access to that folder can review them, without needing an account here.

Does this find pages using my brand that I do not know about?

No — this captures pages you point it at. Discovery is a separate job, usually a periodic brand-name search. Once you know a page exists, putting it on a schedule keeps it under observation.

What do I do when I find something wrong?

You have a dated, full-page capture of what the page said, which is what most partner agreements need in order to act. Beyond that, what steps are available to you is a question for your own legal and partner teams.

Find out what your partners are saying this week

Start with your ten largest partners on a weekly schedule. Most teams find something in the first month.